+1 877-968-2244 ext. 806 [email protected]

Looking for more profit??

Your call center is usually the most untapped resource for profit in your business.

Unleashing potential starts with focus and action.

Registering for Office Champions Academy is the 2nd step you need to take.

Step 1 is your commitment to improving your teams performance.


Full Experience Virtually

Next Scheduled Event
Coming Soon!

Here is what you can expect from this class:
  • Includes the previous recording from Office Champions Academy Fundamentals and How To’s (this is a prerequisite to maximize the impact of this class).
  • Create a shift in mindset from being a call taker to a revenue generator.
  • Clarity on what “sales” really means and how this is a good thing.
  • Learn how to communicate using logic and emotion.
  • How to prevent costly mistakes.
  • The process of how to handle sales calls differently than a request for service.
  • Dispatching techniques to maximize potential.
  • Daily plan for dispatchers.
  • How to create a better relationship from the field to the office.
At the end of this course, students will be equipped to be a Rockstar at booking appointments and dispatching.
This includes the 4 hour pre-recorded session of the Fundamentals and How To’s with downloadable workbook as a prerequisite, followed by (3) four hour live instructor-led sessions with downloadable workbook on the date and time specified. Delivered in a manner that will not only engage but excite your team, this is a must for every service business.

$1,187.90 per person

Fundamentals and How To’s Virtually

Next Scheduled Event
Coming Soon!

Here is what you can expect from this class:
  • Clearly paint the picture of the single most important task in the business.
  • Students will gain the understanding of the true value of their actions.
  • How to stay calm in the midst of chaos that can occur in a service business.
  • How to be clear in communication with clients.
  • How to build and use active listening skills.
  • The process and scripting of the 9 Steps to a “World Class Phone Experience”
At the end of this course, students will be equipped with the process of converting calls to appointments correctly and accurately.
This is a 4 hour course that is instructor-led with a downloadable workbook. Delivered in a manner that will not only engage but excite your team.


$797 per person

“The most impactful office training our industry has ever seen…”

What is Office Champions Academy?


Office team members are usually the first point of contact for new (and existing) clients, yet, they are the most training-deprived. We see this ALL THE TIME in companies we work with.

Whether your office team members are already pretty great, or they need some serious help, the Office Champions Academy master class will give them the skills they need to take your office to the next level.

We all know this to be true: the more smoothly our internal operations run, the better techs are able to do their jobs, the better experience our clients receive, and the better our businesses run overall.

We are now able to help YOU run a more efficient, effective office through comprehensive training.

Company growth is directly tied to your call department’s capacity, capability, and personal strengths. Each call taker will leave with a renewed excitement to achieve higher levels of efficiency and accomplish more than they ever thought possible.


Don’t let improperly trained office team cost you money, good reviews, and even your reputation.


Let us help you build a team of Office Champions!

When you help your office team improve, you will experience an exponential return on your investment. You won’t believe how inefficiently your office has been running until you see how great it can be!

Click below for a sample Academy clip and see what’s being said about Office Champions Academy:

Office Challenges: Can You Relate?

Do YOU Struggle With This??

Unclear Standards, Systems, and Procedures

The Stress of Processes Falling Short, Robbing Your Profitability

Divided Focus/Feeling Like There’s “Not Enough Time In The Day” to Accomplish Everything and Still GROW

Sending the Right Tech to the Right Call

Failure to Follow Scripts

Not Converting Enough Calls

Ineffective Communication and Information Gathering

Finally, you can utilize Office Champions Academy to reduce stress, as well as implement the smoothly running systems and procedures you’re only dreamed of.

“Best Quality Content”

“Blue Collar by far provides the best quality content for any business owner to relate to and implement with ease. Their coaches have real life experience to share with members that we can take back to our businesses and get live results.”

Marcus Piwonski, Hoover Electric

“Our Booking percentage went from 70% to 94%!”

“Our booking percentage has gone up a lot since we’ve started Office Champions Academy… before we started the training, we were in the 70’s and 80’s. I would say this is the week really implemented and we went from 70% to 94%!”

Richard Flournoy, A-Total Plumbing

Act Now &

Get These Amazing Bonuses

BONUS #1: Two – Pay

We know the service business better than anyone and understand how important cash flow is to your success. Even though it might be a busy season, you always want to protect cash. Why not spread out your investment while simultaneously getting the return??? We want to reward action-takers who understand the importance of continuous training. We are so confident in the results you will get, we are willing to be the bank and let you pay as you profit!

BONUS #2: Our “Blow Your Mind” Guarantee

This means there’s absolutely no risk. Everything we do at The Blue Collar Success Group is backed by our 100% “Blow Your Mind” Guarantee.

Meet Our Award-Winning Trainers

Kenny Chapman

Kenny Chapman

Award-winning trainer and best-selling author Kenny Chapman has influenced thousands of technicians and business leaders in the in-home service industry to realize their potential. A contractor at heart, Kenny has a passion for helping people work smarter, build confidence, overcome limiting beliefs, and learn the skills they need to achieve their goals. Nobody leaves Kenny’s training sessions without a clear plan and renewed excitement to make positive changes.

Tom Hartnett

Tom Hartnett

Tom began his career in the in-home service industry in 1994, working diligently in the field, learning multiple aspects of the HVAC/R trade while holding positions ranging from technician to installer to salesperson. Tom’s passion for the industry and trades grew, so did his desire to serve others and dive deeper into high-level training. After coaching and training, Tom knew it was time to apply his wide knowledge of the in-home service industry, what it takes to run a profitable company, and how to motivate others to succeed as a Blue Collar Coach and Trainer.

Chris Crew

Chris Crew

Recognized as a top performer at every level and possessing a passion to help others, Chris has trained hundreds of front-line employees from office staff to field personnel using his charismatic style of delivery, presenting powerful information in a way that helps people feel confident in themselves and the process. He most recently helped to build an electrical business from 10 trucks and 1 location to over 60 trucks and 5 locations producing $18M in revenue in just 4 years. 

Jeremy Self

Jeremy Self

Jeremy began his career in the in-home service industry in 2003 and quickly became one of the youngest top-producing high-ticket salespeople in the United States by 2005. Jeremy has held virtually every high-level position in an in-home service company, including sales manager and general manager. When it comes to creating exceptional results in this industry, he has been involved in all aspects, from training, to coaching, to managing, as well as building systems that ensure sustainable positive results.


Is this training only for new team members?

This training is designed for both new and existing team members. You can use it to help get new team members up to speed lighting quick as well as effectively eliminating and replacing some of the bad habits longer tenured call takers and dispatchers have picked up over the years.

I only have one person answering phones and dispatching. How am I going to handle calls for them while they are attending?

During the short amount of time you will have to cover this position, you will far more than make up for the slight inconvenience after your team member returns through better booking percentages and higher average tickets from effective dispatching. This is an investment that will exponentially keep giving.

Do you recommend that my managers attend?

Yes, absolutely. To hold your team accountable to the training processes and strategies, as well as maximize your investment, it’s important for your manager(s) to fully understand the content and delivery so they can coach your call takers and dispatchers effectively long after the training is completed.

How long should it take to see results from the training?

Most attendees see incredibly improved results immediately. Their new energized processes and scripting is designed to pay back your investment ASAP and quickly turn every phone call into more profit moving forward!

Is there a guarantee?

ABSOLUTELY! Everything we do at Blue Collar is guaranteed! And, this special offer falls under our Blue Collar 100% “Blow Your Mind” Guarantee. We know this training will work so well for you, we are willing to offer a complete refund if you aren’t 100% ecstatic about the results you experience. You have absolutely zero risk!

Contact Us


[email protected]


[email protected]